Sophie Cotsis MP: Dominello must take responsibility for massive cyber theft from Service NSW

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Labor is calling on Minister for Customer Service, Victor Dominello, to face the public after the NSW Government admitted today that cyber criminals stole 3.8 million documents relating to 186,000 people from Service NSW.

“Under Mr Dominello’s watch, cyber criminals have broken into Service NSW and may have stolen people’s birth certificates, credit card details, medical records, financial information and even sensitive legal enforcement information,” Shadow Minister for Better Public Services, Sophie Cotsis, said.

“Minister Dominello and the Premier must explain and account for why they have failed to secure and protect sensitive information from cyber criminals.”


The data was stolen after cyber criminals were able to gain access to email accounts belonging to 47 Service NSW staff. In total, 738 gigabytes of data has been stolen.

While the hacking was reportedly discovered in April this year, the NSW Government still has not notified the people whose personal information was stolen.

“The scale of this cyber-attack is unprecedented but four months later, the NSW Government still has not notified the 186,000 NSW citizens who had their private information stolen,” Ms Cotsis said.

Service NSW delivers programs on behalf of 36 other agencies, including driving licences, firearms registration, cost of living programs and Working with Children checks.

Labor will hold Minister Dominello and senior bureaucrats to account at the upcoming Parliamentary Inquiry into Cyber Security which Labor and the crossbench successfully pushed for. 

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