Georgia and Daniel Contos, the owners of online fashion brand White Fox Boutique, have come under fire by thousands of customers for delivery delays ahead of Christmas.
According to A Current Affair, White Fox Boutique customers have been airing their grievances on social media, with many still waiting for clothes to be delivered from the brand’s Black Friday sales in November. Some are asking for refunds.
The brand has seen a growth of four times more sales than last year’s Black Friday event.
In response to the criticism, the Contos’ said they have had “all hands on deck” trying to fulfill the orders, with a team of around 200 working seven days a week.
The couple have also axed their Boxing Day sale to ensure they can focus on getting Black Friday orders out.
“It is very stressful for a lot of people…. we are doing everything we can to get them out as quick as possible,” Georgia told ACA.
Daniel added, “We are obviously very sorry with the fact that it has taken us longer than normal to get the orders out and we understand that during Christmas emotions are higher.”
