What you can do once Services Australia closes for the Christmas period

·

Services Australia, which includes Centrelink, Medicare and Child Support, will close during the Christmas holiday period.

All service centres and most phone lines will close on:

  • Friday, 25 December 2020
  • Monday, 28 December 2020
  • Tuesday, 29 December 2020 and
  • Friday, 1 January 2021.

If you have to return a form or report your earnings for a Centrelink payment on one of these days, you will be able to report earlier than usual.

Services Australia will let you know if you have to report your earnings earlier.

If you do not need to return a form or report to get a payment, Services Australia may pay you early.

On public holidays, you can get information about your child support payments using the Child Support Info Service and your Child Support online account.

When service centres are closed, you can use your myGov account to access your online accounts, including your Centrelink online account. You can also use the Express Plus mobile apps and phone self service to check your reporting dates, update your details or report your earnings quickly and easily.

You can find out more information about holiday reporting by:

  • visiting servicesaustralia.gov.au/holidays
  • calling 131 202* to speak to someone in your language about Centrelink services and payments, or
  • calling the Translating and Interpreting Service (TIS National) on 131 450* to speak to someone in your language about Medicare and Child Support services.

You can also read, listen to or watch information about Services Australia’s payments and services in other languages by visiting servicesaustralia.gov.au/yourlanguage

*Calls to ’13’ numbers from your home phone anywhere in Australia are charged at a fixed rate. This might differ from the local call rate and between phone providers.

Calls to ‘1800’ numbers from your home phone are free. Calls from public and mobile phones may be timed and charged at a higher rate.

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